Refund policy

Returns & Refund Policy 

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.  To be eligible for a return:The product must be in the same condition as received.  It must be unworn or unused, with tags, and in its original packaging.  You must provide the receipt or proof of purchase.  

To start a return, please contact us at support@feriya.store. If your return is accepted, we will send you a return shipping label along with instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.  Most new, unopened products can also be returned within 14 days of delivery for a full refund. We will cover return shipping costs if the return is a result of our error (e.g., receiving an incorrect or defective item).

 Damages and Issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.  

Exceptions / Non-Returnable Items

Certain types of items cannot be returned:Perishable goods (such as food, flowers, or plants).  Custom products (such as special orders or personalized items).  Personal care goods (such as beauty/cosmetic products).  Hazardous materials, flammable liquids, or gases.  Sale items or gift cards.  

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.  

European Union 14-Day Cooling-Off Period

Notwithstanding the above, if goods are being shipped into the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification. The item must be unworn, unused, tagged, in original packaging, and accompanied by proof of purchase.  

Refunds Process

We will notify you once we’ve received and inspected your return and let you know if the refund was approved. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.  Standard refund timelines usually take within 4 weeks of giving your package to the return shipper (including 5–10 days transit time, 3–5 days internal processing, and 5–10 days bank processing).  If more than 15 business days have passed since we approved your return, please contact us at support@feriya.store